Remote Desktop Services

    This Troubleshooting Guide serves as a resource for addressing issues related to the use of Remote Desktop Services. It contains a categorization of common problems and their corresponding solutions, presented in an accessible and comprehensive format. The guide aims to provide clear, step-by-step instructions for problem-solving to ensure efficient operations and reduced downtime. If the provided information does not resolve the issue, users are advised to contact the Tech Team for further assistance.


    Resolving 'Invalid Connection File' Error in Remote Desktop Services

    This guide provides steps to address the 'Invalid Connection File' error in Remote Desktop Services. Before proceeding, please ensure that you are accessing the RemoteApp from the 'Start Menu', specifically from within the 'Work Resources' folder. If this is confirmed and the issue persists, follow the steps below to force a refresh of the RemoteApp from the Control Panel, which often rectifies this error.
    1. Open the 'Control Panel' on your system. This can be accessed by clicking the Start button and typing 'Control Panel' into the search bar.
    2. Inside the Control Panel window, type 'RemoteApp' in the search box (upper right corner of the window) and open 'RemoteApp and Desktop Connections'.
    3. In the ensuing window, click on 'View Details'.
    4. Finally, click on 'Update Now' to force a refresh of the RemoteApp. This will renew the connection file and may resolve the 'Invalid Connection File' error.



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